FAQ

1. Please check if the charger works properly.
2. Please change another adaptor and cable to charge for half an hour to test.
3. Please charge with the recommended adaptor on the user manual.

1. Please ensure the device has been turned on.
2. Please confirm the device is fully charged. If not, please charge it for half an hour and try again.
3. Please draw and vape to check if it shows the battery indicator.
4. If it still can’t work, please try to change to another new cartridge to see if that fixes the problem.

1. Firstly, check whether the filler plug and coil are installed in place, and check whether the silicone ring on the filler plug and coil is damaged or displaced;
2. Please note that the filler plug cannot be opened too long when filling. If the e-liquid is filled too full, it will cause the e-liquid to overflow;
3.  If the issue is not resolved, you can try to shake off the condensation in the chimney several times through mouthpiece and then using it.

Thank you for purchasing VSHOW products. VSHOW will fulfill the following terms and conditions in order to offer the original buyer with repair or replacement under warranty:

1. The warranty covers defects in materials or workmanship under normal use for 90 days from the purchase date. The warranty covers the repair or replacement of any damaged parts.
2. This warranty may be disqualified as a result of the following circumstances:The customer does not give this warranty card or the original receipt for purchase.Merchandise failure or damage is caused by improper use or unauthorized adjustments.Merchandise failure or damage caused by extreme force or impact, as well as operating conditions that are not recommended.See the user handbook for details.Merchandise failure or damage caused by exposure to water or other conducting liquids.Merchandise failure or damage caused by using non-VSHOW brand accessories.
3. This warranty does not cover personal or consumable items like coil heads, USB cables, and mouthpieces.

1. Check whether the LED indicator of the device is red. The red light indicates that the battery is too low and should be charged in time.
2. The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3. If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs. You can shake off the e-liquid out of the airway before using it, or replacing the e-liquid in the pod.

After the coil is burnt, please replace a new pod or a new coil, and it is not recommended to continue to use it.
Usually there are three problems that could cause coil burnt:

1. one is that the coil reaches its maximum lifespan. This is a normal;
2. the other is caused by improper personal use. Such as the new coil is not primed well (usually you needs to wait for 10 minutes after filling when use a new coil for the first time); and if the e-liquid level is below the “MIN” line during use, it will cause coil burnt;
3. in addition, the use of too thick e-liquid can also cause coil burning, and you can replace the e-liquid with a thinner one.

AYes, please contact us for specific details if you need a logo or custom packaging.

AYes, we have experienced designers and our own molding factory. According to your requirements, we can design or open mold which has a competitive price.

AYes, we accept small orders or trial orders to test market demand.

AYes, we’d like to offer a sample within 7 days and some samples are free.